DMF Services
Recognizing Performance
Letter of Appreciation and Redemption Statement.
Pay promptly and get rewarded
Borrowers who clear their loans promptly on the agreed due date may be issued a letter of appreciation, for keeping up their commitments in servicing the loan. All clients who close their loans should be issued with redemption statements with a copy placed on file.
Client training
Monitoring and Follow up
DMF credit Officers ensures that clients are adhering to the agreed terms and conditions of the loan. The credit Officer shall emphasise the need for timely repayments and the benefits to the client and the institution as a whole
Outreach
Loan Assessment
The Credit Officer shall visit both the customer’s business and residence where the relevant demographic and financial data (as stipulated in the application and appraisal forms) are collected. The collected data shall be presented in the form of a balance sheet and a monthly cash flow. The collected data will be verified and analyzed using ratio analysis techniques.
The cash flow to be drawn up by the Credit Officer shall be the applicant’s estimated, actual monthly cash flow and not the projected cash flow.
During the visit, photographs of the security and the business shall be taken with the primary applicant and the responsible Credit Officer in front of the business or residence. As much as possible, the photographs should clearly show the physical: attributes of the person and property, so that if the Credit Officer becomes unavailable, another Destiny employee may use them to make identification. The responsible Credit Officer shall further sign at the back of the photographs and indicate the Date (of taking the photos), Name of the applicant, and Location of the business or residence
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